AI AND THE FUTURE OF WORK – LEADERSHIP AND CULTURE
Paul has a global reputation as a scholar on the human side of technology – leadership, culture, and talent. He is the author of seven books and delivers incisive keynotes on five continents and in three languages.
His new book, The Future of Change Management, compiles essays from thought-leaders/ practitioners on topics as diverse as ChatGPT and mental health and change.
For three decades, Paul has helped C-suites with their most critical human capital challenges: leadership, changing culture, and the future of work. He is particularly known for debunking management myths and pseudoscience and bringing the latest developments in the sciences to business leaders.
As an advisor to Deloitte, IBM, PwC, and KPMG, he worked on the human capital challenges of exponential technologies: AI, digital transformation, cloud computing, innovation, culture change, and leadership.
His book, The Science of Organizational Change, has been ranked among the top five change management books for bringing behavioral science to current change models. His Spirituality of Work and Leadership remains the most authoritative treatment of that subject; Change Myths was the first book to introduce critical thinking tools to human capital leaders.
Paul’s speaking clients include Google, Microsoft, IBM, Comcast, HSBC, Barclays, and the London School of Economics. He has appeared in the Wall Street Journal, The Financial Times, HR Magazine, the Guardian, and The Independent.
Though European, Paul lives in Colorado with his two sons and competes internationally at poker, chess, and bridge.
CAREER HIGHLIGHTS
- Partner at IBM – head of leadership and culture for Talent Consulting
- Former professor of practice – business ethics and leadership
- Former CEO of a boutique consulting firm
- Serial author – including The Science of Organizational Change – ranked a top-five change management book of all time
- Ranked #5 worldwide in organizational culture by Global Gurus
- Host of the Think Bigger Think Better podcast
TOPICS:
Leadership of AI: Driving Growth while Managing Risks
Some CEOs call our moment the opportunity of a lifetime, but deciding which AI strategies to pursue is fraught with risk. This 60- to 90- minute keynote covers a) why technology deployments often fail, b) the AI maturity model, c) how to create a vision, d) how to create an AI centered people strategy, e) what an AI deployment and governance team should look like, f) the ethics of AI, and g) getting an AI culture to work. Paul has 35 years helping businesses deploy technology, at PwC and at IBM and is the author of six book on change leadership. (See the “teaser video below.)
The Ethics of AI: What Citizens and Business Leaders Need to Know
AI will touch every corner of our lives as citizens, consumers, and business people. In this 60- to 90-minute keynote, Paul covers Artificial General Intelligence – and whether that creates an existential risk. Then closer to today, he covers the effect on jobs, on biases and fairness, on privacy and property rights, on accountability and malfeasance, and on human development. (See the “teaser” video below.)
Getting Past the BS and Myths of Change Management
Change management is essential, but big-name firms offer methods from the 1990s, and specialists often peddle New Age and pop psychology. We can’t use 1990s methods because the business world (duh) has changed; we can’t use pseudoscience and pop psychology (such as “left-brain/ right-brain”) because they don’t work. What does work? While there are no change silver bullets, behavioral science (including ideas such as nudging) offers a way of changing behavior sometimes ten times as effective as traditional change. Paul helped design PwC’s change methodology and has advised both Deloitte and IBM on how to upgrade their methods. His four books on change are best-sellers.
The Human Side of GenAI and the Future of Work
McKinsey says that 85 million jobs may be displaced by 2025 by AI. By 2032, the market for AI is predicted to reach two trillion dollars. Business leaders face two related challenges – how do I take advantage of this new technology to create business value? And, more viscerally, how do I future-proof my career, and perhaps even gain a career advantage in this new world?
New Frontiers in Leading Change: Mental Health and Resilience
Old models of change management and leadership, even those from big-name firms, offer nothing by way of insights and tools to help understand the effect of mental health on change and how to build personal and organizational resilience. Yet look around your next meeting. One in five of us suffer at any given moment. Half of us will experience a mental health episode in our lifetime. (And of those, only half get treatment!) We know that change can affect mental health, but mental health also affects a leader’s ability to effect change. What can and should we do?
Why Culture Change Fails, (and What Leaders Can Do to Make It Happen)
Did you know that research suggests that culture change fails 81 percent of the time? Yet, IBM’s CEO once said, “Culture change isn’t part of the game, it is the whole game.” And which of us hasn’t seen glossy values posters that get eye-rolls from staff? Why is that? Why is something so critically important impossible to shift? And how, when culture change succeeds, does it happen? Paul was ranked #5 in the world on culture change by Global Gurus. He has advised 3 of the “big-4” consulting firms on culture change and has advised Microsoft and Comcast on culture.
Leading from Values and Purpose in the Future of Work
Today’s workers want a purpose, and not just a paycheck. They want meaningful and mindful work and not mindless work. Leading businesses know this – that people respond to purpose and to work for one greater than themselves. These conversations touch on business spirituality, but leaders aren’t spiritual gurus, and workplaces aren’t temples. Paul’s Spirituality of Work and Leadership: Finding Meaning, Joy, and Purpose in What You Do, is a guide for people and leaders to finding deeper purpose within themselves, and bringing their deepest values to work.
Substance abuse, recovery, and success at work
At 20, Paul had two degrees and spoke five languages; 10 years later, he was homeless. Earning a million dollars a year on Wall Street at age 25 was “putting out the fire with gasoline” – it didn’t cure the “hole in the soul,” it made it worse. His journey through alcohol addiction, substance abuse disorder, ADD, and depression is one that sometimes takes the lives of admirable people, Robin Williams, Anthony Bourdain, and Kurt Cobain. Resilience helps leaders and their teams thrive in difficult times – much as lifting weights, which first injures muscles, then makes them stronger. Contrary to popular myth, resilience isn’t at all about being tough, or toughing it out. During this 90-minute to 1/2-day session, learn the skills that make leaders and their teams more resilient in the face of stressors and difficulties.
Is Business Too Woke?
To listen to some prophets, business has lost its mind – it is there to make money. Sustainability advocates are “watermelons,” green on the outside, and socialist red on the inside. Diversity has gone too far and ESG threatens our way of life. Of course, to others, we haven’t gone far enough; we are a long way from “there” on inclusion, the planet is starting to burn (and flood,) and ESG is just sound governance. Both sides make the error of seeing business as a zero-sum game, either you pay attention to profit, or you consider people and planet. Smart businesses don’t do this – they recognize the win-win-win – and “good” businesses (research shows) are substantially more profitable and better at winning the war for talent.
To invite Paul to speak at your next event,
please call (303) 478-6652 or email us today!
